Fine Handcrafting
Responsibly made & consciously sourced
Hypoallergenic & genuine materials
Free domestic shipping
14k Solid GoldA: We can certainly make it in a size that is not offered in our shop. Please get in touch with us to inquire about the custom size.
Q: Can this ring be made in 18K or Platinum?A: Yes, we can make it in 18K or Platinum. Additional fees will apply; please get in touch with us to inquire about the additional fees.
Q: How can I determine my size?A: We do have a trick that may help you determine either your ring size or the ring size of a loved one: If you already have a ring with the perfect fit, grab a ruler and measure the internal diameter. Then, cross-reference with our sizing chart.
Please note, we always suggest stopping by a local jewellery store for the most accurate sizing, as sizings taken at home may not be perfect. For further information, please see our sizing guide here.
A: All our diamonds and gemstones are responsibly and ethically sourced from suppliers who follow conflict-free and socially responsible practices.
Q: Is this item Real Gold or plated/vermeil, Will it tarnish and change color?A: All our pieces are 14k Solid Gold. 14k gold will not oxidize or discolor, so you can wear your jewellery every day.
Q: Is the Diamond / Gemstone real or Lab-Created?A: All our diamonds and gemstones are completely natural. We do not sell anything that is not genuine.
Any further questions? Please contact us at info@dualjewellery.com
To keep your jewellery sparkling and brand new, we suggest following these simple tips:
- Gently rinse with warm water once a week.
- For thorough cleaning, use a combination of warm water and mild dish detergent.
- Avoid harsh chemicals and abrasives encountering your jewellery: hairspray, bleach, chlorine, toothpaste, etc.
- Always store your jewellery pieces individually, preferably in your Dual soft jewellery pouch so that they don’t rub together, scratch or tangle. Particular care should be taken with diamonds and gemstones to ensure that they do not knock against one another when stored. Also remember to keep your chains fastened so they don’t become tangled.
We gladly accept returns and exchanges for unworn or unused items. Just contact us at info@dualjewellery.com with your order number within five (5) days of delivery, and ship the item(s) back to us within: 14 days of delivery (must arrive in our studio within 14 days of its delivery).
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Custom or personalized orders
- Items on Sale
- Items purchased during Sales Events
Conditions of Return:
- All items must be returned in brand new condition; unused and worn.
- Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.
- The items must be shipped back in their original condition and packaging.
